Archive For The “Customer care” Category
Autumn came a little early this year and one morning, well before sunrise, I was the solitary figure freezing outside our local bakery. I had been queuing for hours – well, more precisely 35 minutes – but had I arrived any later my mission could have been jeopardised. The story began some months beforehand when…
Moving house is one of the more stressful of lifetime events; for many it even matches divorce or the death of someone close. Perhaps a major component of the stress is the insecurity that follows being uprooted. However, although many roots are severed some remain, and for me at least, these remnants have helped. The fact…
The man who owns the open-all-hours newsagent just round the corner is, as tradition would have it, in the centre of the community. He knows and treats his customers very well. Indeed, he makes a point of greeting us all individually either by first name, by title (Doctor, Professor), or by nickname (in my case Mr. le…
After twenty minutes and as many Canadian dollars, my hat, more specifically my hat band, was again in pristine condition. And the change was the unlikely outcome of a chance meeting, a smidgeon of alacrity, and the work of a true professional. I have worn hats for years. The habit started in the 80s when,…
